Edsteps is designed to be a safe space for educational exploration. Because our platform connects students directly with mentors and AI tools, we enforce strict Trust & Safety guidelines to protect our community.
⛔Zero Tolerance Policy
Edsteps maintains a zero-tolerance approach to the following behaviours:
- Harassment, bullying, or intimidation of any kind
- Hate speech, discrimination, or derogatory remarks based on race, gender, religion, nationality, or sexual orientation
- Solicitation of personal relationships or inappropriate communication during mentor sessions
- Attempting to exploit students financially outside the platform
- Sharing illicit, explicit, or unlawful material
Violations of the zero-tolerance policy will result in immediate, permanent account suspension pending investigation, and potential referral to relevant authorities.
🆔Identity & Credential Verification
To ensure the integrity of the guidance provided on Edsteps, we implement strict verification measures:
- Mentors must verify their professional and academic credentials before they can offer sessions
- Institutional partners undergo a due diligence process before listing courses or services
- Users attempting to create fraudulent profiles or impersonate others will be removed
- We do not permit anonymous mentor accounts
📹Session Safety
Mentor sessions are the core of the Edsteps experience. We secure these interactions through several layers:
- All sessions must be conducted through the official Edsteps video platform — not third-party tools like Skype or WhatsApp
- Platform communications are logged and can be reviewed in the event of a dispute
- Users may immediately terminate a session if they feel uncomfortable
- Sharing personal contact details (phone numbers, personal emails) during a session is discouraged
🧹Content Moderation
User-generated content, including forum posts, reviews, and mentor profiles, is subject to moderation:
- Automated filters flag potentially inappropriate language or policy violations
- A human moderation team reviews flagged content within 24 hours
- Users can flag content they believe violates community standards
- Misleading claims about university admissions or guaranteed employment outcomes will be removed
⭐Feedback Integrity
Reviews and ratings on Edsteps guide future students. We actively police the integrity of this system:
- Reviews can only be left by students who have completed a verified session
- Mentors may not offer incentives (e.g., refunds, free sessions) in exchange for positive reviews
- Fake, coordinated, or retaliatory reviews will be removed
- Mentors can appeal reviews they believe violate platform guidelines
🚩Reporting Misconduct
If you experience or witness behaviour that violates these guidelines, report it immediately:
- In-session: Use the "End Session & Report" button directly in the video interface
- Post-session: Use the "Report User" feature on the user's profile or via the session history page
- Direct Email: Contact the Trust & Safety team confidentially at safety@edsteps.com
All reports are handled with discretion. We do not disclose the identity of the reporter unless required by law.
⚖️Platform Actions
Upon receiving a report or identifying a violation, Edsteps may take the following actions:
- Issue a formal warning and require re-acknowledgment of platform rules
- Temporarily suspend the account pending investigation
- Remove specific content or reviews
- Permanently ban the user from the platform (with forfeit of any pending funds)
- Cooperate with law enforcement if the behaviour violates legal statutes
Need to report a concern?
Don't hesitate. Our dedicated Trust & Safety team is available 24/7 to review and respond to community reports.
File a Safety Report →