1. No Third-Party Sharing
We do not sell, share, distribute, or disclose your personal information to any third party—under any circumstance—without your explicit prior consent.
Your details remain strictly within EdSteps and are used solely to provide you with the guidance and support you need during your academic or athletic application journey.

2. Institutional Communication & Consent
If any information needs to be shared with universities, academies, or testing bodies (such as IELTS), this will be done only with your clear approval.
We follow a transparent communication protocol to ensure you are always informed and in control.

3. Government or Embassy Requests
We do not share your data with embassies, visa agents, or government bodies without your knowledge.
All visa-related applications are carried out in consultation with you, ensuring that your documents are managed securely and privately.

4. Internal Access & Confidential Handling
Only authorised members of the EdSteps team have access to your information, and only on a need-to-know basis.
All team members are bound by confidentiality agreements and strict data protection protocols.
We safeguard your:

• Contact information

• Academic records

• Financial data

• Supporting documents
   

5. Examples of Our Privacy Commitment
Scenario 1: Family Member Inquiry
A relative (e.g., uncle, cousin, or family friend) contacts us asking for updates on a student’s university application.
Response: We politely inform them that, in line with our privacy policy, we can only share application details with the student or their parent/guardian.
If the caller is not listed as a primary contact, we will request written or verbal confirmation from the student or parent. Without such consent, no information is disclosed.

Scenario 2: Request from a University or Consultant
A university representative or external consultant requests access to a student’s profile or contact details.
Response: We do not share any student information—academic, personal, or contact-related—without explicit written consent.
All requests are reviewed carefully and denied if not formally authorised.

Scenario 3: Embassy or Government Request
An embassy, visa authority, or government agency requests personal documents.
Response: We always inform the student and/or parent first. Information is shared only if legally required and with the student’s full knowledge and approval.
Transparency remains our top priority.

6. Data Retention & Removal
We retain your data only as long as necessary to provide services, meet legal obligations, or resolve any disputes.
You may request permanent deletion of your data at any time—and we will process it without delay.

7. Your Rights
You have the right to:

• Access the information we hold about you

• Request corrections or updates

• Withdraw your consent at any time

• Request complete data removal
   

To exercise your rights, simply email us at sales@edsteps.in or contact your assigned advisor.